About Bukat

A leader among suppliers of fresh products from around the world for the HoReCa sector – hotels, restaurants, catering companies and retail chains. The company operates in four voivodeships: Mazowieckie, Łódź, Greater Poland and Lower Silesia. It has a warehouse with an area of 4,500 m², meeting the highest standards for storing fresh products.

Challenges before implementing OrderAI:

Every day, Bukat's customer service office receives up to several hundred orders – by email, SMS, telephone, including voice recordings. Handling these orders previously meant:

• manual re-entering of data into systems

• a time-consuming and costly manual data entry process - on average 15 minutes per order

• overloading the customer service team

• the need to hire more people in customer service

The OrderAI technology from Goodspeed, a logistics and technology group serving the catering and HoReCa industry, was designed to significantly speed up order handling, automate order intake, collect data regardless of format (voice, email, SMS/RCS, other) and order language, and enable simple integration.

Implementing OrderAI

We receive several hundred orders a day, which on a monthly scale meant several hundred hours of customer service work. Implementing Goodspeed's AI-based solution allowed us to make concrete time and financial savings. Now we can scale our business without engaging additional resources in office work. We receive orders through various channels – email, phone, voice messages. OrderAI allowed us to organise all this and collect data regardless of format and language. Today every order goes automatically into the Bukat system – says Kamil Bukato from Bukat.

Results

12x faster order handling, hundreds of hours recovered

Thanks to the implementation of OrderAI, Bukat:

• reduced the handling time of a single order from 15 minutes to 75 seconds,

• saved several hundred hours per month,

• streamlined processes regardless of order format,

• reduced the burden on the customer service department (BOK)

• increased the efficiency and predictability of customer service work

• enabled customers to place orders in the usual way through various contact channels in different languages

Intelligent automation for the HoReCa sector

How OrderAI works:

• processes messages from various sources (email, SMS/RCS, voice recordings, handwritten notes,

• automatically recognises the customer, the deadline and the content of the order,

• integrates with the supplier's ERP system or warehouse management system,

• allows customer service employees to approve an order with one click.

Key technical parameters:

• operates in a SaaS model,

• security: full logging of operations and compliance with SLA parameters,

• individual customer service user accounts,

• does not process pricing data – only order content and product catalogues, thanks to which suppliers retain control over their data.

• ability to handle orders in multiple languages.

This tool was created in response to the growing burden on customer service offices in the HoReCa industry. It is an example of how AI-based technologies can genuinely improve processes without the need to change the way customers place orders. For suppliers, this means greater efficiency and predictability in work. OrderAI recognises written and voice orders, in different languages, and integration with ERP and warehouse systems is quick and seamless - comments Michał Juda, Chief Digital Officer at Goodspeed.

Goodspeed and support for the digital transformation of the HoReCa sector

OrderAI is another technological solution from the Goodspeed group, which is creating an ecosystem supporting the diet catering and HoReCa industry. Within the ecosystem operate: Goodspeed - a logistics leader for diet catering, CRM Caterings - a platform for purchasing raw materials, StockEasy - a purchasing platform for gastronomy and Foodango.pl - a sales platform for meal boxes.

TRY OrderAI and book a meeting!
Link to the OrderAI website: https://www.orderai.pl/orderai/landing